Refund policy

Returns and Refunds

We make everything in small batches in Jonesboro, Georgia, and we want you to be happy with what arrives. If something isn't right, tell us and we'll make it right.

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, email us at thesaffronfactoryatl@gmail.com within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund, including shipping. You will not need to return the damaged item, and you will not pay return shipping.

Change of mind

Unused candles may be returned within 30 days of delivery for a refund of the product price. To qualify, the candle must be unburned, with the wick untrimmed, and in its original packaging. Return shipping is the customer's responsibility, and original shipping charges are not refunded.

Once a candle has been lit, we can't accept it back. A burned wick can't be resold, and we're not able to verify how it was used.

Consumable and food products

For food safety reasons, saffron and other edible products cannot be returned or refunded once the seal is broken. This is standard for consumables and we're not able to make exceptions. If an edible product arrives damaged, or is not what you ordered, the damaged-item terms above apply and we'll take care of it.

How to start a return

Email thesaffronfactoryatl@gmail.com with your order number and what you'd like to do. Please contact us before shipping anything back. Returns sent without prior contact may not be processed, because we won't know whose order it belongs to.

Send approved returns to: The Saffron Factory, 975 Spring Dr, Jonesboro, GA 30238.

Refund timing

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the money to appear on your statement.

Non-returnable items

• Candles that have been burned or otherwise used
• Opened or unsealed food and consumable products
• Gift cards
• Sale or clearance items marked final sale

Order cancellations

If you need to cancel or change an order, email us as soon as possible. We can usually accommodate changes before an order ships. Once it's handed to the carrier, we'll treat it as a return under the terms above.

Questions

Email thesaffronfactoryatl@gmail.com or call 404-406-1873. We read everything, and we'd rather hear from you than have you be unhappy quietly.