Shipping policy

Where we ship

We currently ship within the United States only.

Processing time

In-stock orders ship within 3 to 5 business days. Every candle is poured in small batches in Jonesboro, Georgia, and checked before it leaves.

Preorders

Preorder items ship on or before the date shown on the product page. First-harvest saffron is expected to ship by 31 March 2027. If we can't make that date, we'll email you with a new date, and you can cancel for a full refund. You can cancel any preorder for any reason before it ships by emailing us with your order number.

Orders with preorder and in-stock items

If your order includes both, we'll email you to confirm whether the in-stock items ship now or everything ships together.

Shipping cost

Shipping is calculated at checkout from your address and the weight of your order. You'll see the exact cost before you pay.

Tracking

You'll get a tracking number by email when your order ships.

Hot weather

Candles can soften in extreme heat. During summer months we may hold shipments over a weekend so packages don't sit in a hot truck. If a candle arrives melted or damaged, see "Damaged items" below.

Damaged items

Email thesaffronfactoryatl@gmail.com within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund. You won't need to send anything back.

Lost or stolen packages

If tracking shows delivered but you can't find your package, check with neighbors and your local post office first, then email us. We'll open a claim with the carrier and work with you on a solution.

Wrong address

Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll contact you to reship it, and reshipping costs are the customer's responsibility.